
Locksmith · Markham
Notes for homeowners and drivers
This is the plain-language corner of the site. No sales language, just the things a locksmith wishes more people knew: how to look after a lock, what your options really are after a move, and what to have ready if you ever get locked out.
Call now · open 24/7(289) 306-0409- Service bulletin 1Lost Keys — Same-Visit Rekey: how the work is doneThe visit runs in a steady order. On the phone you describe what was lost, which doors it opened and whether you have a way in.Read
- Service bulletin 2Gate & Building Entry Locks: getting readyThe padlock on the side gate has gone stiff every winter for three years running, and this year the key simply will not turn past the first few pins. Salt spray off the road and a season of meltwater have left the…Read
- Service bulletin 3Spare Car Key Duplication: what shapes the quoteEvery door lock, the trunk or hatch, the ignition or start button, and any remote functions are checked with the new key on its own, apart from the original, so neither key is quietly helped along by the other's signal.…Read
Straight answers

Lockout Services
When does a locksmith decide to drill instead of pick?
Drilling is the last rung, reached only when the cylinder has genuinely stopped cooperating. Typical reasons are a plug seized by corrosion or a failed spring, a key snapped deep inside that blocks the pins, a high-security cylinder whose anti-pick features make picking impractical, or a lock already damaged by someone's earlier attempt. The decision is explained before the drill comes out, the hole is confined to the cylinder, and replacement hardware goes in straight afterwards. Home Lockout Service
How long does a business lockout take?
It depends on the hardware and what else is wired to it. A standard storefront cylinder or office lever on a well-hung door is often a short job once authority is confirmed. A high-security cylinder, a frozen lock, a dropped door or a dead access controller adds time, and so does rekeying several doors afterwards. The locksmith gives you a realistic idea on the phone once you describe the door and the situation. Business Lockout Service
What should I do while I wait for the locksmith?
Put both halves of the key somewhere safe, note whether the door or vehicle is locked, and leave the keyway alone. If it is bitter cold, keep the storm door closed so the lock is not taking freezing rain. Have identification ready, or vehicle papers for a car. If the door is open, stay near it. That is all; the extraction goes smoother for a lock nobody has poked at. Broken Key Extraction
They did not get in. Does the door still need attention?
It does, because the force went somewhere. A lock that held against a kick or a bar often leaves a bent strike plate, loosened screws, a gouged door edge and a bolt that now binds where it met the strike under load. Each of those makes the next attempt easier. The visit checks every part that took strain, replaces what bent, reinforces the strike and hinges with long screws, and confirms the bolt throws cleanly, so the door is stronger than the one that was tested. Break-In Damage Lock Repair

Change or Rekey Locks
Can a smart lock or keypad deadbolt be rekeyed?
The mechanical part of it can. Many keypad or app-controlled deadbolts hide a small keyed cylinder under a cap for the day the batteries fail, and that cylinder can be pinned to your house key so the backup key on your ring is the same one that opens the other doors; some models are key-free and rely on an external battery backup instead. Codes are a separate matter: the locksmith will suggest deleting any code belonging to someone who no longer needs access at the same time. Lock Rekeying
I rent. Can I have a deadbolt installed on my unit door?
You can, with a conversation first. Tenancy rules in this province expect a tenant to have the landlord's consent before changing locks and expect the landlord to hold a key, so ask in writing and share the plan. Many landlords welcome a proper bolt. The locksmith can key the new cylinder to the building's existing key where the keyway allows, and leave a note of the model and keys cut for the building manager. Deadbolt Installation
Is it possible to upgrade just the exterior locks now and handle interior doors later?
Yes, and it is a common way to spread the work out. Exterior doors carry the security load, so starting there with a graded deadbolt and a reinforced strike covers the part that matters most first. Interior locks, passage sets, privacy locks on bathrooms and bedrooms, can be scheduled for a later visit without affecting anything already done, and the locksmith can note what was fitted so the second visit matches it. Lock Replacement & Upgrade
How should I look after the lock once it is serviced?
A drop of the right lock oil into the latch and bolt once a year is plenty. If the lock has a pin-tumbler cylinder, use whatever lubricant that cylinder's maker specifies, since some take a dry graphite or PTFE product and others a specified liquid one. Try the latch and deadbolt each spring and fall; if the bolt starts to scrape, the strike wants a small adjustment before anything is strained. Keep bit keys out of a pocket where they bend. Vintage Mortise Lock Service

High Security Locks
My electronic safe lock has a dead battery. Do you still need to drill it?
Usually not. It depends on the model. Some electronic locks offer an external contact for a fresh battery, or a mechanical override key behind a cover plate; restoring power this way wakes a dead keypad but does not bypass a lost code on its own. Others have a reset port on the lock body, which sits inside the safe and still needs the door opened by other means first. The locksmith works through that model's own documented procedure before considering anything more invasive. Safe Opening & Combination Change
How often does the battery need replacing on an electronic lock?
Most electronic locks give a low-battery warning, usually a beep or flashing light, well before they actually stop working, and replacing the battery within that same week is the safer habit rather than waiting. Depending on how often the safe is opened, a battery commonly lasts somewhere between one and several years, and keeping a spare of the correct type near the safe avoids a search once the warning starts. Safe Installation & Servicing
Do high security locks need special maintenance?
Only light care. Use the dry lubricant the locksmith recommends once or twice a year, never oil, which gathers grit around the finger pins and sidebar. Keep the keyway free of debris and insert the key fully before turning. In winter, warm a resisting key in your hand or use a de-icer rather than forcing it. Check hinge and strike screws each season so the door stays aligned. Treated this way the cylinder lasts for decades. High Security Locks

Commercial Locks
What information should I have ready before the locksmith arrives?
A list of the doors and other locks you want included, a copy of the lease or the property manager's contact, every existing key you can find, and a rough idea of who needs to open what. Note which doors, if any, are interchangeable cores and where the control key is. Knowing your quiet hours and who opens up in the morning helps the locksmith plan the order of work and the key handover. Commercial Rekeying
Can electronic locks be part of the same system as mechanical keys?
Yes. Where a property mixes keypad or card doors with mechanical cylinders, the access levels are designed to line up across both, so a department sitting at one sub-master level mechanically holds a matching level electronically. Mechanical override cylinders behind an electronic lock are pinned into the same chart as every other door, so one record still describes the whole property. Master Key System Design
How do you decide where the readers and door hardware physically go?
A short walk-through maps which doors get used most, where wiring can run cleanly, and where a reader sits at a comfortable reach for everyone, including anyone using a wheelchair or a cart. Door swing and nearby glass affect where a strike or a magnetic lock sits, and mounting height gets checked against the existing door hardware so nothing interferes with the handle or closer. That walk-through happens before ordering hardware so the layout matches the building rather than the other way around. Access Control Installation
Can I still lock the door from outside?
Yes. The releasing device only governs the inside of the door; the outside gets its own trim, a pull, a lever with a cylinder, or a keyed cylinder alone, chosen for how that door is entered. Locking or unlocking that outside trim has no effect on the inside crossbar, which always releases the latch under a push, so entry security and exit function are handled as two separate questions. Panic & Exit Hardware

Car Keys
I am on the shoulder of the highway. Is it safe for you to work there?
It can be, with the routine stranded drivers are given: hazard lights on, out of the driving lanes, and nobody standing on the traffic side. The locksmith parks behind the car as a shield, works from the side away from traffic, and asks you to wait somewhere safe. If the shoulder is too narrow or the traffic too heavy, moving the car a short way to the next exit or lot by tow may be the better order of things. Car Lockout Service
My key needs a wiggle in the ignition. Will a new key help?
Often, yes. A key that has been copied from copies or worn thin over the years lifts the wafers to the wrong heights, and a fresh blade cut to code restores the fit. If the wiggle continues with the new key, the wafers in the ignition cylinder have worn as well, and that cylinder can be overhauled so both the old and new keys turn cleanly. The locksmith checks the cylinder during the visit and tells you which it is. Car Key Replacement
How is a proximity or smart key different to duplicate compared to a regular key?
A proximity key usually has no blade to trace, so the process is almost entirely electronic: pairing a new fob to the vehicle's receiver and enrolling it through the diagnostic connection so the car recognizes it as an additional key. Many still hide a small mechanical blade inside the shell for emergencies, and that blade is cut separately to match the door lock, even though it is rarely used day to day. Spare Car Key Duplication
Will adding a new fob affect my remote start or passive entry?
On many vehicles, no, not for the fobs already working: adding a fob to the accepted list does not change how they behave. Some procedures instead need every retained fob present and re-registered, so check the vehicle's own routine first. Either way, the new fob is tested for every function the vehicle offers, including remote start and passive entry where fitted. Key Fob Programming
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